There are many transcription companies on the web, and finding one that will satisfy your needs is difficult. The transcription service you select should be able to complete your task on time and ensure accuracy at a fair price.
Factors to Consider When Finding a Transcription Service
Regardless of what business you’re in, you want to work with good vendors that deliver excellent work in a timely fashion. Here are some factors to consider when finding a transcription service that aligns perfectly with your high standards.
Quick Turnaround Time
You need your files transcribed efficiently and quickly. Finding a transcription company that will transcribe your files on time is essential to your business. Disastrous results and late files can put your business in a risky situation, especially if the documents should be shared or published quickly after being recorded.
Turnaround time varies depending on the transcription company, from a few hours to many weeks. If you are in a hurry and need your files transcribed within at least 24 hours, you’ll notice that almost all companies charge a rush delivery fee. So, if you have a tight deadline, you should find a transcription services provider that is open 24/7.
The Level of Accuracy
Accuracy is essential when it comes to transcription. This means that you should be sure that the transcription services you select use human typists instead of voice recognition software. If you have used speech recognition software, you might have noticed a poor level of accuracy. The quality is even worse if your files have multiple speakers, background noise, or accents.
Some software boasts a 98% accuracy level. Even though 98% accuracy might sound okay, it implies two errors for every 100 words. 98% accuracy isn’t suitable for legal or medical transcripts. This is because mistakes can cause detrimental problems in these fields and are not worth the initial savings you might have made with a machine-generated transcription. Therefore, ensure you find a service provider that uses people, not software, to transcript audio for more accurate results.
Selecting a transcription service mostly boils down to pricing. You might find a company offering transcription services at a lower rate than most. However, you must be aware of the pitfalls of such services. Cheap transcription does not mean quality customer service or accuracy.
So, find an affordable transcription company that offers exceptional services. Otherwise, you’ll be disappointed with the transcript files you get, even if you were able to save money in the end. Working with a reliable transcription service might cost you a little more. However, the results you get will be worth your investment. Also, it will save you a lot of trouble, and you don’t have to worry whether the files transcribed are accurate.
Security of Your Files
You should look for a transcription service that takes pride in protecting clients’ files. It should have an encrypted method of sharing documents with you. With cyber-attacks happening daily, confidentiality is essential when transferring files back and forth. A reliable transcription service should take client confidentiality and privacy seriously.
It should have policies to enhance data security in all stages of the transcription process. Do not take a chance with a vendor that’s careless with customers’ files. Find a professional transcription company that offers top-notch data security with every file you upload. Look for encryption and other security measures.
Friendly Customer Service
Another thing you should consider when looking for a reliable transcription company is its customer service. It should have customer service available to respond quickly to any questions or concerns you might have. Also, the company should have live customer service agents who understand how processes work. Avoid companies that won’t allow you to speak to an actual person.
It’s important to feel comfortable working with your service provider and have an open line of communication. Since you’ll be working with the transcription service for a long time, ensuring the partnership is suitable for your company is essential. So, find a transcription service with which you can create a good lasting relationship.
Finding a reliable transcription provider is not easy. But with these factors in your mind, you can easily find a trustworthy speech transcription service online. Remember, finding a good transcription service is essential in creating a positive, long-term impact on your company.