6 Ways an AI Virtual Assistant Can Help Your Business

 38 Views

Photo by Tara Winstead on Pexels

You are likely more familiar with Siri or Alexa, which you use for everything from searching for restaurants to getting directions, but other options are tailored to your needs. 

Virtual assistants are becoming more popular with small businesses, thanks to the rise of AI technologies. An example is the Hoory virtual assistant to help improve the client’s loyalty. This AI virtual assistant can help you manage your small business’s day-to-day tasks, saving you time and money. 

Here are some ways an AI virtual assistant can help your business.

1. Handle Payments

One of the most common tasks a virtual assistant will handle is handling payments. They can accept credit card payments through various platforms and process refunds automatically when needed. If you’re running an e-commerce store or selling products online, then there’s no doubt that you want to make sure that your customers have a positive experience with your business. 

Using an AI virtual assistant can help customers complete their transactions quickly and easily; you can help them feel satisfied with their experience with your brand and encourage them to return in the future.

You can also use an assistant to keep track of your accounts and ensure that you’re getting paid on time or that there are no outstanding invoices. Again, this saves time by eliminating the need for manual entry or payment processing through a third-party service like PayPal or Square.

2. Keeping Track of Accounts

Another important aspect of running a successful business is keeping track of all your clients’ accounts — everything from customer information to order histories needs to be kept track of to know what’s going on. Unfortunately, accounting is a task many small businesses struggle with because it takes up too much time and requires specialized knowledge.

An AI virtual assistant can automate most accounting tasks by keeping track of expenses, generating invoices, keeping payroll, and even calculating taxes owed or due from your company’s income taxes. This allows you to stay on top of every transaction, which is critical for any small business owner who needs to understand their cash flow and financial health.

3. Handle Complaints

Suppose your business deals with customers directly over email or social media. In that case, you know how much time it takes to deal with customer support and engagement – especially customer complaints and questions. An AI virtual assistant can take care of complaints by dealing with each one individually or grouping them into categories based on the complaint type.

4. Vetting Applications

Virtual assistants can weed out bad applicants before they get a chance to waste your time. A virtual assistant will go through all applicants, looking for any red flags or problems that might disqualify someone from employment, such as a criminal record, previous work history issues, or poor spelling and grammar.

A job candidate submits their resume as a PDF, and the software scans the document for keywords and phrases that indicate certain skills or traits. This approach has helped companies sift through hundreds of applications in minutes rather than days or weeks. They will then present the most promising candidates for you to review and decide who should be interviewed by HR.

5. Recruiting

Virtual assistants can also help with recruiting efforts in other ways. For example, if you have an open position but aren’t sure who would be best suited for it, you can use an AI virtual assistant to look at all of your employees’ resumes and decide who would be best suited for the job based on their experience and skillsets.

Alternatively, suppose there are too many qualified candidates for one position. In that case, an AI virtual assistant can help rank them based on criteria like prior experience and salary requirements so that HR can better know who they should hire.

6. Scheduling Appointments

Virtual assistants can also help schedule appointments between multiple parties. For example, instead of having someone call back and forth between two people trying to schedule a meeting, an AI system can handle it automatically while also checking if there are any conflicts with schedules or availability. This software can also help take care of last-minute changes if someone gets sick or needs to reschedule at the last minute.

Bottom Line

Artificial intelligence (AI) is one of the biggest trends in business today. With some training, AI can answer customer questions, recommend products and services, and even make purchases on your behalf. If you are not using an AI virtual assistant yet, ensure you embrace this technology sooner rather than later to stay on top of your competition, digitalize and automate processes, and grow your business.