Every business relies on computers and computer networks to store and process important data, whether it’s for accounting, social media, marketing, or development. At some point in time, a problem with these computers will emerge from an error message to a computer not being able to do its job at all. When this happens you need IT to support you fast so your company doesn’t lose money.
What do IT support teams do?
An IT support team is the people who are there for you when you need them. They help solve your computer problems, fix them if they can be fixed, or replace them. The following actions could be taken in order to troubleshoot a problem:
• Emailing the person responsible for that computer to see if they have any ideas on how to fix the problem
• Using remote access software to gain control of your computer remotely if it is not possible to transfer this knowledge via phone or email at the moment. This could be done by creating a temporary or permanent network that connects two computers allowing one person to have full control of another’s computer screen and keyboard
• Borrowing a good working computer from another office not needing it at the moment to test your computer with. If your problem is solved by doing this, then you know it’s not something wrong with the hardware
If all these steps don’t resolve the issue there are two solutions for this: Get rid of old equipment and buy new replacement computers or hire IT to support people to come in and fix your old equipment.
Why should you hire IT support?
Some companies think all this is too much of a hassle, especially when it comes to purchasing new hardware. However, if the old computer cannot be fixed or even by unclogging any files that are stuck because of corrupted data or virus attacks, it will eventually be useless. If this happens, your business might not be able to run its normal day-to-day operations which could hinder its productivity or even lose clients if they can’t access vital information.
Can IT support companies work remotely?
Some IT support companies can actually work remotely. If they are experienced, they could easily fix your computer without physically being in the same room with you. This is very helpful when your company is located in another city or country, especially if you need an expert opinion on what to do immediately.
You might be able to fix this problem by yourself if you have the right computer knowledge but this is not always the case. For example, if you are using a Mac and your IT support company only works with PCs, it will be much harder for them to help you because they don’t know much about Apple computers.
If you are unsure whether or not you should hire an IT support company, you can always ask friends, family, or former employees who have used support companies before. If they are not sure either, you can always ask if they know anyone who could recommend one for you.
Here at Your IT, we offer remote support from our IT support Nottingham office for all your IT needs. We can keep your services running smoothly without taking up space in your office.