How Automation Can Really Improve Employee Engagement

Modern Solutions for Modern Problems


Technology creates many solutions, and it also creates many problems that would never have existed otherwise. On the one hand, infrastructure, occupational solutions, nutrition, and hygiene make modern times more comfortable than they’ve ever been. On the other hand, people are isolated and dependent on technological solutions.

It’s a trade-off. You live longer, more comfortably, and more easily. However, you become less capable as a human being overall. Is it worth it? Well, yes; and especially for businesses who operate in the tech sector. That said, technological realities are actually resulting in less engaged employees—especially in the wake of the 2020 health crisis.

More than 25% of all workers are remote, or they’re soon to be remote; meaning their job acts as a sort of necessary financial “furnace” they have to keep “stoking” with the “fuel” of hours worked. For some, they’re more engaged owing to decentralized remote infrastructure. That isn’t always the case, though. Especially when there are many “busy work” tasks.

Nobody wants to think they’ve been assigned something purely for the sake of keeping up appearances or justifying employment. They like to think they’re doing something worthwhile only they could do. This is where digital optimization comes into play, and enhances employee engagement. We’ll briefly explore that concept here.

1. The RPA Angle and Its Impact


Many employees have to do basic tasks that require little to no thought, are exceptionally repetitive, and would be better accomplished through software than a conscious employee. To that end, it may be worth considering Robotic Process Automation from NICE. RPA helps free up employees for more important tasks.

When they can focus on features of the job that they actually are skilled in, that’s good for employee morale. Say you have someone who specializes in writing copy for your company, but the majority of their actual work involves sending out stock tweets that don’t necessarily require their attention—an AI ‘bot could do the job as well.

If you use RPA to send out such stock messages to existing and potential clients, now the copywriter you’ve hired can focus on producing top-tier content. They may even write longer articles at no additional remuneration out of simple passion. Throughout operational infrastructure, using solutions like RPA does much to foster employee engagement.

2. Optimized Operational Infrastructure, Streamlined Tasks


Through automation, you will reduce the costs of operational infrastructure collaterally. Several RPA solutions can take the place of positions that don’t necessarily require a fully salaried employee. Also, tasks can be completed immediately through such ‘bots. Altogether, you should see better outcomes for less expense.

3. Competitive Viability, and Potential for New Incentive Structure


When you save money in operations, that increases competitive viability by freeing up assets for options such as expanded marketing. Also, such freed-up resources can be used to further incentivize employee engagement. If you save $30k a year through the introduction of a solution like RPA, that money can be distributed as bonuses to employees for good work.

The key is, identifying where RPA will actually optimize operations and save money, then putting those savings to work in the most conducive way for your business overall. It can be worthwhile to seek consultation from professionals that understand this software innovation thoroughly. As the old saying goes, you don’t know what you don’t know.

Employee Engagement Enhancement


With RPA or other options in automation, you’ll see a positive impact among employees that encourages increased engagement organically. This leads to optimized operational infrastructure, streamlining of tasks overall, and expanded competitive viability. Also, there could well be the potential for better incentive structures, further optimizing profitability.