Challenges of Managing IT Services In-House and How to Overcome Them

Picture of Joshua White
Joshua White
Challenges of Managing IT Services In House and How to Overcome Them

On paper, having an internal department seems like a great plan. You’ll have much more control over the employees, and, as you hire people full-time, you can save some money. Unfortunately, things are not so simple in practice.

The biggest issue with in-house IT teams is that you’ll have another thing on your hands. In fact, as you’ll have to oversee so many tasks, you might even lose control and focus over things that matter. You also deal with unpredictable costs, which can have a major impact on your revenues.

In this article, we’ll explain challenges of managing IT services in-house. After that, we’ll provide a few suggestions as how to resolve them.

What Is In-House IT?

Unlike managed services, in-house IT presumes to have an internal team. You hire or train employees and make them a part of your company’s department. As these are regular employees, you’ll have to cover their paychecks, pension, healthcare, and other related costs.

Feasibility of an in-house team often hinges on your requirements. If your company depends on a single, task (such as maintenance or security), having these teams sounds amazing. However, if you have to handle numerous diverse processes, it might be better to hire external providers when a need arises.

Main Challenges of In-House IT Teams

“Running an internal team is always an arduous task,” according to IT MGMT Solution, a Boston IT support team. Like with any other company department, you have to worry about extra management, increased process complexity, more office space, and other related costs.

But if we were to be exact, these are the biggest issues you’ll likely encounter with in-house IT teams.

1.    Software Needs

In theory, you can never spend enough on software. There are so many fantastic solutions on the market, so you’re often forced to prioritize. This can be a major issue for companies that are heavily dependent on various IT processes.

We can divide all business tools into four categories: data storage, data management, infrastructure, and programming languages. Besides programming languages, there’s a good chance your business (regardless of the industry) will use the other three software types.

As a result, you’ll have to spend enormous amounts of money to execute the most rudimentary daily tasks. This is why most businesses simply outsource to circumvent these expenses.

2.    Limited Resources

To piggyback on the previous entry, in-house IT is unfeasible for many brands. Companies simply don’t have enough money to pay staffers full-time paychecks. Creating your own infrastructure is even worse as it presumes massive initial investment. We also need to consider continuous training.

Even then, there’s no guarantee your IT team will properly execute certain tasks. On occasion, you will need a specialist for certain purposes, forcing you to hire externally.

3.    Micromanagement

In theory, having an in-house team gives you more control over your informatics processes. Unfortunately, this presumes you’ll have to hire additional managers or set aside extra time to oversee projects.

While you can’t control managed services providers in the same way as internal teams, you’ll get finished products without extra work. Micromanagement and communication are especially reduced when you work with veteran brands.

4.    Setting Up Team

It takes time to create an internal informatics department. You need to hire employees, create infrastructure, buy software, and provide training. This will cost you a lot of time and additional resources.

Forming a team is especially problematic if your business has immediate IT needs. While you can circumvent the issue by temporarily outsourcing, this somewhat beats the purpose.

You might also struggle with a lack of expertise if you decide to hire cheaper, unproven experts or recent graduates straight out of college. Hiring inexperienced people might save you some money in the long run, but it also presumes more errors and lower productivity.

How to Overcome In-House Challenges?

A lot of these challenges have to do with timeliness and your company’s needs. If you’re a large company with diverse departments and products, investing in an in-house team might seem the right call. However, if you’re a small or medium business with limited IT needs, it might be better to simply outsource.

Working with an external company will put their resources at your disposal. You won’t have to build infrastructure or pay subscriptions for various tools. On the other hand, you’ll get customized solutions that will suit your specific needs.

Benefits of IT Service Providers

There are numerous reasons why managed IT service providers are the right solution for you:

  • Expertise

When you hire external providers, you get access to niche experts who can tackle unique challenges. This gives you much more versatility when executing various tasks. More importantly, it ensures you spend money for the service you need instead of employing in-house experts who don’t provide value in that particular situation.

  • Efficiency

It takes several years until your in-house teams get on the same page. Until then, you’ll have to go through numerous trials and errors. You’ll likely change tools, workflows, and even employees till you find the winning combination.

Given that most external teams have been together for a while, they offer a plug-and-play solution. They specialize in specific tasks and deliver results in a fraction of the time your in-house team would need.

  • Advanced Tech

With external providers, you’re not only getting experience and expertise. You’re also getting a toolkit. These companies have their go-to software, which they use for most of their clients. By hiring these agencies, you avoid enormous costs for certain programs.


Although we’ve criticized the in-house model a lot, there are still situations where it works. This staffing methodology is vital for brands that are heavily reliant on IT. After some time, it will become cheaper than outsourcing.

However, for most businesses, it’s much easier to hire a managed services provider. These agencies work according to your instructions to deliver premium results for your brand.

Joshua White is a passionate and experienced website article writer with a keen eye for detail and a knack for crafting engaging content. With a background in journalism and digital marketing, Joshua brings a unique perspective to his writing, ensuring that each piece resonates with readers. His dedication to delivering high-quality, informative, and captivating articles has earned him a reputation for excellence in the industry. When he’s not writing, Joshua enjoys exploring new topics and staying up-to-date with the latest trends in content creation.