Running water and stable energy is almost as critical to your resort as hospitality software. Everything you do is influenced by technology, helping you to be more efficient and productive while providing a better guest experience.
Hospitality software also allows you to understand more about your customers and improve your service. The simple truth is that without great software that simplifies operations such as check in software, you can’t hope to prosper.
However, not all software solutions are equal. Leaving aside items that flat-out fail to provide the capabilities you need to manage your property, even decent software that appears to have all you need should be thoroughly scrutinized to ensure that it truly does.
Here are some things to think about when looking for hospitality software:
Data Security: Hospitality software keeps track of critical information about your hotel and its visitors. Any platform you choose must be capable of protecting this data from hackers and other threats, or it will become a problem rather than an asset. Ascertain that data is stored safely and that access to critical information is easily controlled.
Accessibility: The finest software caters to the widest potential audience, thus it must be simple to use. It’s designed to be intuitive and efficient throughout, and it requires minimal training to begin using it fully. The more user-friendly the hospitality software is, the more your employees will be able to benefit from it.
Implementation: If the program takes too long to implement, you may be without critical systems for days or even weeks. Make sure the solution you choose is simple to install and won’t put too much strain on your IT personnel. A thorough software solution will always take some time to develop and adjust to, but it should not cause long-term disruptions in operations.
Interoperability: Any hospitality software that doesn’t work with the apps and systems you already use will irritate you and add extra complexity to your operations. It must be able to interface with a range of third-party applications, such as channel managers and OTAs, to suit your requirements.
List of features: Which traits are essential and which do you wish you had? Compare that list to the features of the hospitality software you’re considering. You want it to check as many boxes as possible while remaining light on features you’ll never use.
Ongoing Support: Given the importance of hospitality software, you need it to function flawlessly at all times. You also want the supplier to respond fast if and when an issue arises. Examine the services and obligations that a provider is willing to supply. The quality of the software is only as good as the assistance it receives. The provider should be available to assist with technical concerns and, behind the scenes, should be upgrading and updating the program. Software that does not evolve in tandem with market demands will quickly become obsolete.
Speed: Your workers and your visitors both rely on hospitality software for speed. If it’s slow and inconvenient to use, everyone will be frustrated. While having a lot of features and integrations is crucial, software should also be speedy and simple to use. Make sure the user interface (UI) is easy to use and that the task completion procedure isn’t cumbersome.
Scalability: Regardless of the current size of your organization, you want a software solution that can grow with it. When selecting software, ensure that it will continue to perform similarly regardless of how rapidly (or significantly) your company grows.